It is the customer’s responsibility to carefully review all invoices and spec sheets prior to approving them. Orders that are not in compliance with our sales order form contract after sample approval will be credited to your account. There are no cash or credit card refunds, The Kreative Print Shop only offers refunds in the form of a credit to your account for future orders. The Kreative Print Shop order credits are valid for one (1) year from date issued. Credits older than one (1) will be honored only if the client can present a hardcopy of the invoice reflecting the credit. Customers have 5 calendar days from receiving the order to make any claims of unsatisfactory or make claim to return the order for damages or any other claim to return order back to The Kreative Print Shop for issues.
If the custom products you receive differ materially from what the invoice states, or if your order is considerably different than the artwork approval and print policy, then you may return the custom goods within 14 days.
All returns inquires must call 443.842.3900 to request a Return Merchandise Authorization number before any return can be processed.
All returns must be sent back by freight prepaid, unless a prepaid label is provided.
Mail all returns to:
The Kreative Print Shop- Returns
1585 Sulphur Spring Road
Halethorpe, MD 21227
A notice of complaint needs to be made within 5 business days if a defective product is found within your order or if your order was short shipped.
If a product is returned without an RMA number, product is returned that was not purchased from The Kreative Print Shop, or product falls in line with our garment, artwork, and print policy, you will be notified and have one week to respond or no credits will be issued. You may also request the product to be shipped back at your expense. Return authorization will expire 30 days from the issue date.
Sample products cannot be refused, cancelled, or returned.